Mitarbeiter (m/w/d) im First Level Support
About us
Lehmann&Voss&Co. has sold chemical and mineral raw materials, additives and plastic specialities for over 125 years. Today we are a high-performance, international business that offers comprehensive services in a wide range of business areas, from worldwide procurement to development, production and sales, right through to logistics. We provide industries throughout the whole of Europe with innovative products and new technologies.
For our Processes and IT service area, we are looking for a full-time
Employee (m/f/d) in First Level Support
For our Processes and IT service area, we are looking for a full-time
Employee (m/f/d) in First Level Support
Your tasks
- Ensuring first level support (helpdesk) for users within the LEHVOSS Group in the context of the IT services operated
- Qualification and processing of incoming requests in the ticket system (incidents, service requests and standard changes)
- Comprehensive user support from problem analysis to solution and appropriate documentation
- Quarterly training of new users (PC driver's license in English if necessary)
- User administration in the Active Directory including authorization management
- Setting up and supporting standard workstations (hardware and software installation and administration, support with relocations, etc.)
- Cooperation with colleagues in second level support in the context of the service lifecycle
Your competencies
- Successful training as an IT specialist for system integration or comparable qualification
- Several years of professional experience in first level support
- Good user knowledge of MS Office products as well as Exchange, client hardware/peripherals and network services
- Experience with Windows-based IT services: Microsoft Active Directory, software deployment, group policies as well as user and endpoint management, preferably with MS Intunes
- Strong service orientation, combined with process-oriented thinking
- Structured and independent way of working
- Strong communicator who enjoys working in a team
- Very good knowledge of English and willingness to travel occasionally (max. 2 weeks/year)
Our offer
- A varied and challenging job with plenty of creative freedom and short decision-making paths
- A highly motivated, competent team with a good working atmosphere and mutual support
- Various training and development opportunities
- All the benefits of the collective wage agreement for the chemical industry, including 37.5 hours per week, 30 days' vacation, Christmas and vacation pay, an annual bonus, an employer-financed company pension scheme, accident and disability insurance and a subsidy for a Germany ticket
- Free breakfast and subsidized drinks/meals
Your application
Is this vacancy what you are looking for?
If so, we look forward to receiving your complete application, including details on salary expectations and availability.
If so, we look forward to receiving your complete application, including details on salary expectations and availability.
